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Help center

How can we help?

Answers to common questions about EducationOS. Can’t find what you need? Our support team is one email away.

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Getting started

Create an account, set up your role and find your way around the workspace.

For educators

Lesson building, AI grading, analytics and managing your classes.

For institutions

Cohorts, certificates, compliance reporting and admin controls.

Billing & plans

Subscriptions, invoices, upgrades and payments for tutors.

Account & security

Passwords, sign-in, permissions and keeping your account safe.

Privacy & data

How your data is used, your rights, and exporting or deleting data.

Frequently asked questions

Is there a free plan?

Yes. The Learner plan is free for students and parents and includes the AI study coach, quizzes, flashcards, progress tracking and the achievement portfolio.

How does the AI study coach work?

It builds a personalized learning plan around your goals, explains concepts in different ways, generates quizzes and flashcards, and tracks your mastery over time so it can focus on the right areas.

Can teachers and tutors use it independently of a school?

Absolutely. Educators and tutors can sign up on the Educator & Tutor plan to plan lessons, grade with AI assistance, and manage scheduling, payments and student records on their own.

What do parents get?

Parents get a real-time dashboard with attendance, assignments and performance, plus direct, logged communication with educators, no chasing updates across apps.

How do schools and training providers get set up?

Institutions are onboarded on a custom plan with a full LMS, cohort management, digital certificates, skill tracking, compliance reporting and analytics. Contact sales to arrange a demo.

Are the digital credentials verifiable?

Yes. Certificates and badges issued through EducationOS are verifiable, and employers can confirm them through employer verification, helping connect learning to real opportunities.

How is my data protected?

Data is encrypted in transit and at rest, hosted in the United States, and handled in line with US privacy laws such as the CCPA and FERPA. See our Security and Privacy pages for details.

Still stuck?

Our support team typically replies within one business day.

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